1.1 This warranty relates to any defect in any workmanship which becomes apparent and is reported to the Seller in accordance with 4.1 - 4.3. (“Defect”). 

1.2 The conditions applicable to the warranty given by clause 1.1 are: 

(a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:

(i) the Client failing to properly maintain or store any Caravan; or 

(ii) the Client using the Caravan for any purpose other than that for which they were designed; or 

(iii) the Client continuing the use of any Caravan after any defect became apparent or should have become apparent to a reasonably prudent operator or user; and 

(iv) the Client failing to follow any instructions or guidelines provided by the Seller for the Caravan; 

(v) installation, repair or alteration of the Caravan is carried out by an unauthorised party without the Seller’s consent; (vi) fair wear and tear, any accident, or act of God, such as destruction by the elements. 

(b) in respect of all claims the Seller shall not be liable to compensate the Client for any delay in either replacing or remedying the workmanship or in properly assessing the Client’s claim. 

2.1 The Seller will repair any defect but will be limited to supply only of the replacement or repaired faulty components or Caravan. 

2.2 This warranty does not offer cover for any accessory items fitted to the Caravan. These accessory items carry a manufacturer’s warranty of twelve (12) months from the date of sale and will be subject to that third party manufacturer’s warranty. Any claims in respect of accessory items will need to be directly to the relevant manufacturer. 

2.3 Any works required to be completed in addition to fixing the Defect are the responsibility of the Client. Additional works shall include any disassembling and reassembling required in order to assess or rectify the defect. 

3.1 To claim the benefit of the warranty, the Client will need to: (a) present the defective Caravan/Services to the Seller for inspection, including inspection for defective workmanship, or otherwise provide evidence of the claimed Defect; and (b) provide evidence of proof of purchase upon request by the Seller. 

3.2 At no time will a warranty be transferrable. Any warranty offered is made only to the original Client who must produce the original sales invoice at the point of submitting a warranty claim. 

3.3 The claim listed in clause 3.1 may be made in person, or the claim may be sent to the address listed on this form, including the particulars required under clauses 3.1(a) and 3.1(b). 

3.4 The appropriate form for making a claim for warranty is attached and must be used whether the claim is being made in person, or mailed to the address on this form. 

4.1 The expressed warranty will cease in respect of the Caravan supplied from the date of delivery in accordance with clause 7 of the Seller’s Terms and Conditions of Trade subject to: 

(a) twenty-four (24) months on the construction of the Caravan; 

(b) twelve (12) months on all other products in respect of the Caravan supplied. 

4.2 If a Defect does not materialise in the Caravan/Services prior to the date provided in clause 4.1, the Seller will have no liability to the Client under this Warranty Against Defects and the Client releases the Seller from all claims for loss or damage in any way connected with the Caravan/Services from that date. ©Copyright - EC Credit Control 1999 - 2016 #33827 

5.1 The Seller is responsible for the costs directly associated with repairing the Defect only. 

5.2 Any works required to be completed under clause 2.2, which are in addition to those directly related to rectification of a Defect, will be at the cost of the Client. 

6.1 The benefits given to the Client under this warranty are in addition to other rights and remedies of the Client at law in relation to the Caravan/Services. 

6.2 The Seller’s Caravan/Services come with guarantees that cannot be excluded under the Australian Consumer Law. The Client is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Client is also entitled to have the Caravan/Services repaired or replaced if the Caravan/Services fail to be of acceptable quality and the failure does not amount to a major failure.